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Return Policy



According to Civil Code a consumer is any natural person who enters into a legal transaction for purposes that can largely be counted as neither a commercial nor an independent professional activity.

Right of Cancellation

The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us (,  E-Mail: ) by means of a clear statement (e.g. a letter sent by e-mail) concerning your decision to cancel this contract.

You will have complied with the time limit for giving notice of cancellation if it is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we immediately have to refund all payments received from you, excluding delivery costs. This must be done within no more than fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything.

We may refuse to make a refund until the goods have been returned to us.

You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.

You only have to reimburse us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary in order to inspect their condition, characteristics.

Please note: a 100 percent refund of your return can only be made if the items arrive in their original packaging and unused. For used items we reserve the right to withhold of the refund amount.

The return of vouchers and e-vouchers is also excluded.

Exclusion of the right of cancellation

In the following cases, you do not have a right of cancellation for contracts:

for the supply of goods that are not prefabricated and which are produced in accordance with the consumer’s individual choices or specifications or that are obviously tailored to the consumer’s personal requirements,
for the supply of goods that may rapidly spoil or whose use-by date would soon be passed,
for the supply of sealed goods which are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery,
for the supply of goods that, due to their condition, have been inseparably combined with other goods after delivery.

Cancellation Form

(If you wish to cancel the contract please fill out this form and send it back to us.)



I/we hereby cancel my/our contract of purchase for the following order/item(s):

– Date of order
– Name of customer
– Adress
– Date

End of the Cancellation Form