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Terms and conditions




All orders placed through our online shop shall be governed by the following General Terms and Conditions.


The contract of sale is between you and Queen’s Court Beauty s.r.l.. Further information about us can be found in the Legal Notice. In the event of any questions, complaints, or objections you can contract Customer Service:


The presentation of products in our online shop is not a legally binding offer but a non-binding online catalogue. You may select desired items of the products presented in our online shop by clicking the button “IN YOUR SHOPPING BAG” and add these items to the so called “shopping bag”. In our overview pages displaying several products you may have the option to use our “Quick Shop”-tool. When hovering your computer mouse over the displayed product image the “Quick Shop”-button appears. Clicking this button will open a separate window providing you with the possibility to add the item to you shopping bag directly by an additional click on the “shopping bag symbol”.

You may find the “shopping bag”-button above the navigation bar. It is represented by an icon shaped as a shopping bag. The current content of your shopping bag will be displayed when hovering over this button. Furthermore, the buttons “SHOPPING BAG” and “CHECKOUT” will appear. By clicking the button “SHOOPING BAG” you can access your shopping bag and make changes to your order at any time, in particular, you will be able to remove selected items from the shopping bag. When clicking the button “CHECKOUT” you will have the option to log in to your customer account. You will then access the order summary. You may add your personal information and choose between the available payment methods and shipping options. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button „CHECKOUT“.

Please note, when using the services of a payment service provider such as „myPOS“ you may be directed to the website of your payment service provider first before accessing our order summary page. If you are directed to your payment service provider’s website please enter the details required by your payment service provider. Afterwards you will be redirected to our online shop’s order summary page. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button „CHECKOUT“. By clicking the button “CHECKOUT” you submit a legally binding offer to conclude a purchase agreement. We will send you a receipt of your order via email immediately after your submission including the details of your order. This receipt of your order does not constitute an acceptance of your offer. We may accept your offer via an email confirmation of order or by delivery of the goods within five days after your submission.

The text of these general terms and conditions will not be saved after concluding the purchase contract. You may access the current version of our general terms and conditions through our online shop. Additionally, you have the possibility to access and print out or save electronically our general terms and conditions via your internet browser before submitting your order.”



Shipping costs will be added to the prices quoted for the products.

Fedex Express :

  • For delivery to EU countries, Switzerland and Norway we charge a flat rate of 14,95 EUR.
    We offer free shipping for orders of 200 EUR or more.
  • Delivery to the Rest of the World we charge a flat rate of 15,95 EUR.
    We offer free shipping for orders of 200 EUR or more.
    Additional duties, taxes and fees may apply.



We deliver orders within 1 to 5 working days..


Stripe, Apple Pay, Google Pay

After clicking on Purchase Now, you will be redirected to the site where you’re asked to pay. As soon as you’ve completed this step, your order has been created.


We deliver only through shipment. Unfortunately it is not possible for you to collect the goods yourself.


We deliver to Packstations.


Please note that our vouchers do not apply to reduced items and cannot be combined with other voucher and discount campaigns.



According to Civil Code a consumer is any natural person who enters into a legal transaction for purposes that can largely be counted as neither a commercial nor an independent professional activity.

Right of Cancellation

The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us (,  E-Mail: ) by means of a clear statement (e.g. a letter sent by e-mail) concerning your decision to cancel this contract.

You will have complied with the time limit for giving notice of cancellation if it is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we immediately have to refund all payments received from you, excluding delivery costs. This must be done within no more than fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything.

We may refuse to make a refund until the goods have been returned to us.

You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.

You only have to reimburse us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary in order to inspect their condition, characteristics.

Please note: a 100 percent refund of your return can only be made if the items arrive in their original packaging and unused, unopened.
For used, opened items we reserve the right to withhold of the refund amount.

The return of vouchers and e-vouchers is also excluded.

Exclusion of the right of cancellation

In the following cases, you do not have a right of cancellation for contracts:

for the supply of goods that are not prefabricated and which are produced in accordance with the consumer’s individual choices or specifications or that are obviously tailored to the consumer’s personal requirements,
for the supply of goods that may rapidly spoil or whose use-by date would soon be passed,
for the supply of sealed goods which are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery,
for the supply of goods that, due to their condition, have been inseparably combined with other goods after delivery.

Cancellation Form

(If you wish to cancel the contract please fill out this form and send it back to us.)



I/we hereby cancel my/our contract of purchase for the following order/item(s):

– Date of order
– Name of customer
– Adress
– Date

End of the Cancellation Form